Utility-focused consulting services for credit risk management, collections strategy, agency oversight, payment compliance, customer arrears, and revenue recovery performance.
Monticello helps utilities evaluate credit and collections operations, strengthen agency oversight, improve payment compliance, and develop practical strategies for reducing arrears and improving recovery outcomes.
Advisory work is focused on practical utility operations, including credit policy, customer segmentation, arrears treatment design, collection agency management, scorecards, revenue recovery strategy, and performance reporting.
Engagements may include operational assessments, executive advisory sessions, RFP support, benchmarking, dashboard development, and customized training for utility credit, collections, customer operations, and revenue recovery teams.
Monticello provides practical advisory support for utilities seeking to strengthen credit risk management, collections strategy, agency oversight, and revenue recovery performance.
Utility credit and collections programs must balance recovery performance, customer treatment, payment compliance, tariff requirements, regulatory oversight, and operational capacity. Monticello helps utilities evaluate these issues and develop practical strategies for improvement.
Monticello provides practical advisory support across the full utility credit, collections, customer accounts, and revenue recovery lifecycle.
Review credit policies, collection workflows, arrears treatment strategies, payment arrangements, disconnection and reconnection practices, and recovery performance.
Support collection agency sourcing, RFP development, vendor scoring, contract structure, scorecards, and ongoing performance oversight.
Identify strategies to improve recovery rates, reduce aged receivables, strengthen payment compliance, and improve post-charge-off performance.
Develop practical measures for arrears, payment behavior, agency performance, write-offs, recoveries, customer segmentation, and operational accountability.
Evaluate customer payment behavior, delinquency treatment paths, arrangement compliance, risk segmentation, and escalation strategy.
Provide executive briefings, advisory sessions, workshops, and customized training for utility credit, collections, customer operations, and revenue recovery teams.
Contact Monticello Consulting Group to discuss assessments, agency oversight, collections strategy, payment compliance, revenue recovery, or training support.
Contact Monticello